Job Description

Job Description

Job Description

Rebound is looking for an Insurance Billing Supervisor to join our team. This position supports the day-to-day operations of the Insurance Accounts Receivable team for professional fees, ancillary services, and ASC facility fee billing. This role is responsible for supervising billing and follow-up staff, ensuring timely and accurate insurance claim processing, and supporting the Insurance Billing Manager in achieving departmental goals.

The ideal candidate will bring strong leadership skills and a thorough understanding of healthcare billing, patient account management, and financial counseling. This is an onsite only position at our Stonemill location in Vancouver, WA.

In this role you will:

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Oversee daily workflows of insurance billing and A/R follow up staff.
• Provide direction and support to staff on claim resolution, denials, and payer-specific guidelines.
• Monitor productivity and quality of work; provide feedback and assist in performance improvement plans as needed.
• Coordinate and deliver onboarding and ongoing staff training with guidance from the Manager.
• Ensure accurate and timely submission of insurance claims for professional, ancillary, and ASC services.
• Support staff in identifying and resolving billing discrepancies, rejections, and denials.
• Assist with insurance verification and eligibility processes, as needed.
• Maintain awareness of payer policies and work with the Manager to ensure staff adherence.
• Ensure claims are submitted in accordance with payer regulations and coding standards ( CPT, ICD-10, modifiers, etc.)
• Help ensure documentation is complete and compliant prior to claim submission.
• Report any compliance concerns to the Manager and assist with resolution.
• Serve as a liaison between the billing team and other departments.
• Communicate issues, trends, or process gaps to the Manager promptly.
• Support the implementation of process improvements and assist in rollout and staff education.
• Support resolution of escalated insurance-related patient inquiries.
• Assist in addressing payer-related issues and work with the Manager to escalate as appropriate.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

Requirements:

• Associate’s degree in Business Administration, Healthcare Management or a related field preferred.
• Minimum of three years of experience in medical billing or revenue cycle operations. At least 2 years of supervisory or lead experience in a healthcare setting preferred.

Knowledge, Skills & Abilities:

Knowledge of insurance billing, claims processing, and payer-specific requirements. Strong problem solving and organizations skills. Familiarity with EHR systems and billing platforms. Effective communication and interpersonal skills. Understanding of CPT, ICD-10, and HCPCS coding.

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