Job Description

Job Title: Office Administrator

Company: Trident Service Group 

Location: Campbelltown, PA 

Company Description:

Trident Service Group is a premier swimming pool service, retail, and construction company enabling backyard entertainment. Founded on a legacy of family-owned businesses dating back to the 1960s, we are committed to delivering exceptional customer service and top-quality solutions. From custom pool construction to expert maintenance and retail offerings, we take pride in providing personalized care and building lasting relationships with our clients. Our service portfolio covers the complete pool & spa category including repair, cleanings, seasonal openings & closings, new construction, and renovation. At Trident, customer satisfaction is at the heart of everything we do. We operate as a family of brands across the Mid-Atlantic region. 

Position Summary:

We are seeking a dedicated and friendly Office Administrator to join our well-established pool service company. Reporting to the Branch Manager, the ideal candidate will be responsible for handling incoming communications, general clerical work, inventory & database maintenance and, at times, resolving customer issues in a professional and empathetic manner. Our ideal candidate will have a high level of attention to detail and organizational skills.

Key Responsibilities:  

• Working a 8:00am-5:00pm Mondy-Friday schedule with hour lunch. Requirements to work two Saturdays per month during busy season 8:00am-1:00pm.
  
• Inbound communications, including being first to answer incoming phone traffic, emails and chats.
  
• General filing.
  
• Preparing handwritten Inventory forms for posting in the computer.
  
• Posting inventory transactions to our systems.
  
• Clerical duties and maintenance related to files and systems.
  
•   Maintaining the Sales Lead System, both hard copies and database.
  
•   Research and special projects for other company employees.
  
• A backup to resolve customer complaints and issues efficiently and courteously.
  
• Identify and escalate priority issues to the appropriate departments.
  
• Proficient in using inventory and customer service software and tools
  
• Strong problem-solving abilities and attention to detail
  
• Any other general office tasks required by the company.
  

Requirements

Required Qualifications:

• High school diploma or equivalent
  
•  2+ years experience in office setting, preferably with a service company
  
• Familiarity with Microsoft Office programs
  
• Data Entry experience
  
•   Strong attention to detail and a team-first attitude
  
• Dependable and punctual, with a positive and professional demeanor
  

Preferred Qualifications:

• Experience with pool maintenance industry
  
• Familiarity with inventory, database and/or ERP systems
  

Benefits

  Why Join Trident Service Group?  

At Trident Service Group, we pride ourselves on creating exceptional swimming pool experiences for our clients. Joining our team means becoming a key player in a company that values quality, innovation, and customer satisfaction. As an Office Administrator at Trident Service Group, you'll have the opportunity to make a significant impact on our growth and reputation while working in a collaborative and supportive environment. 

Benefits

• Hourly rate of $17-$20, dependent on experience. Time and a half for overtime.
  
• Health, dental, and vision insurance.
  
• Paid time off and holidays.
  
• Opportunities for career growth and development.
  
• A supportive and collaborative work environment.
  

How to Apply:  

If you have a creative, entrepreneurial spirit and are excited to help tell the story of our growing business, we want to hear from you! Please submit your resume and cover letter through our website at . 

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