Job Description

$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

As a  Patient Services Representative Associate , your work will directly contribute to improving health outcomes for those who need it most. You will be the first point of contact for patients, offering them not only the critical logistical support needed to navigate their care but also a compassionate, welcoming presence during what can often be stressful times. In this role, you can make a lasting impact on individuals and families in your community, helping them access and navigate the health services they deserve.

Location: 333 Smith Avenue, Saint Paul, MN 55102

Primary Responsibilities:

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
• Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels’ patients on available financial assistance programs
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
• Assists in scheduling add-on appointments as needed
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 6+ months of customer service experience
• Intermediate level of proficiency with Microsoft Office products
• Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work an average of 32 hours per week in 8-hour shifts (starting at 2:30pm, 3:30pm and 5:30pm)
• Must be 18 years of age or older

Preferred Qualifications:   

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands:

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

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