Job Description

Telecom Engineer

The Telecommunications Engineer position establishes communications systems by deploying, operating, and administering our voice telecommunications equipment and cloud platforms. Requires that you not only be highly skilled with a hard-to-find combination of skills, knowledge and experience, but that you have a high degree of personal motivation, enjoy working independently and the capability to support a wide array of communication systems across a large geographic area.

Essential Duties and Responsibilities

• Programs, analyzes and resolves problems related to telecommunications systems' software and hardware.
• Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
• Plans, designs, engineers and constructs telecommunications systems
• Maintains outages by troubleshooting, repairing, testing back-up/failover procedures, and updating documentation.
• Remains current on job-specific and department topics through training courses, workshops, seminars, professional organizations, professional publications, conferences, professional association shows, etc. to apply appropriate policies and technologies to assigned systems.
• Directs projects assigned by management by planning plans of action, resource allocation and monitoring progress.
• Researches and evaluates the capabilities and costs of new and available technologies, and makes recommendations to the Telecommunications Architect and Telecommunications Manager regarding improvements, purchases and cost-saving measures.
• Interacts with teammate, vendors, and other members of the village to obtain and disseminate information, advise on projects, resolve conflicts, set priorities, coordinate activities, complete projects within time and budget constraints, and provide assistance.
• Provides ongoing technical and operational assistance for all collaboration platforms serviced by the Telecom Team, schedules and oversees contracted maintenance and repair services, and provides consultation and assistance as assigned to system developers to ensure compatibility of systems around the village.
• Coordinates moves, adds and changes of telecommunication equipment per requests from ticketing system.
• Creates manuals and or reference guides for use by system users to provide information needed to operate assigned telecommunications equipment and systems.
• Trains end users in the use of various kinds of telecommunication equipment in classroom and on-site settings.
• Maintains the ticketing queue to keep Service Level Agreements within acceptable levels

Education and Experience

• 5+ years of experience as a Telecom Analyst or similar position
• Ability to serve as a project lead
• Excellent organizational skills in a rapidly-changing environment
• BA or BS degree or equivalent work experience
• Working knowledge of Webex Calling (UCaaS) and Video conferencing platforms
• Cisco Call Manager (CUCM), Cisco Contact Center (PCCE/UCCE)
• Experience with MS Teams, M365, and MTR (MS Teams Room) configurations
• Exposure to NICE CX One (CCaaS) and IEX/WFM platforms a plus
• Cisco Collaboration CCNA or CCNP preferred

Core Competencies

• Technical Capacity
• Design Skills
• Ethical Conduct
• Problem Solving/Analysis
• Communication Proficiency
• Collaboration
• Learning Orientation
• Leadership
• Verbal Communication
• Innovation
• Motivation

Here Is What You Can Expect When You Join Our Village:

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

About Information Technology

The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers. Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen." Why wait? Explore a career with DaVita today.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days.

Salary/Wage Range $75,200.00 - $110,400.00 / year

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

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